Refunds & Exchanges
Please note our refund and warranty policies.
ScentAir diffuser warranty policy
The Whisper HOME diffuser comes with 6 months of coverage, the Whisper PRO diffuser doubles that with 12 months included. All Whisper PRO diffusers purchased on or after January 1, 2026, include an extended 12-month warranty. Need an even better reas
ScentAir refund policy
We’re confident you’ll love your ScentAir experience. If your diffuser isn’t the perfect fit, we’re here to help make things right. If you purchased a consumer diffuser directly from ScentAir.com and decide it’s not right for you, you may request a r
How do I make a refund request?
You must initiate a refund for your diffuser within 14 days of purchasing your order. You can start by visiting our Contact Form and selecting Refunds & Exchanges from the drop-down menu. Please include your order number and details about the item. O
What is your policy on lost or damaged orders?
At ScentAir, we strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please get in touch with our customer support within three (3) days of your purchase date for assistance via email, chat, or by calli