Refunds & Exchanges
Please note our refund and warranty policies.
ScentAir refund policy
We’re confident you’ll love your ScentAir experience. If your diffuser isn’t the perfect fit, we’re here to help make things right. If you purchased a consumer diffuser directly from ScentAir.com and decide it’s not right for you, you may request a r
ScentAir diffuser warranty policy
ScentAir Whisper PRO and Whisper HOME diffusers are covered under warranty for up to six (6) months from the date of purchase. If you experience any issues with your diffuser during this period, please contact our Customer Support here, and they will
How do I make a refund request?
You must initiate a refund for your diffuser within 14 days of purchasing your order. You can start by visiting our Contact Form and selecting Refunds & Exchanges from the drop-down menu. Please include your order number and details about the item. O
What is your policy on lost or damaged orders?
At ScentAir, we strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please get in touch with our customer support within three (3) days of your purchase date for assistance via email, chat, or by calli