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ScentAir US & Canada

The Whisper HOME diffuser comes with 6 months of coverage, the Whisper PRO diffuser doubles that with 12 months included.&#xA0;All Whisper PRO diffusers purchased on or after January 1, 2026, include an extended 12-month warranty.Need an even better reason to go PRO? Whisper PRO delivers 30% more fragrance than Whisper HOME, giving you consistent coverage you won&apos;t outgrow.To get started with a warranty claim, reach out to our <a href="https://scentair.com/home-contact-us" class="fr-strong">customer care team</a> with your order number and details of the issue. Our team will assess your request and confirm eligibility. If approved, we will take care of the rest and get your replacement issued as quickly as possible.&#xA0;

The Whisper HOME diffuser comes with 6 months of coverage, the Whisper PRO diffuser doubles that with 12 months included. All Whisper PRO diffusers purchased on or after January 1, 2026, include an extended 12-month warranty. Need an even better reas

ScentAir diffuser warranty policy

Refunds & Exchanges

Order & Payment

What does ScentAir do?

Where is ScentAir from and how long have they been in business?

Does ScentAir offer both home and business scenting solutions?

What do ScentAir customers say, and is ScentAir a reputable company?

What is scent marketing?

How does scent marketing work?

Why do businesses use scent marketing?

How does scent influence mood, memory and behavior?

What types of spaces benefit from scent marketing?

How is ScentAir different from other scent marketing companies?

Are ScentAir fragrances safe for people and pets?

How are ScentAir fragrances developed and tested for safety?

What sustainability practices does ScentAir follow?

How is professional scent diffusion different from candles or plug-ins?

About ScentAir

How can I find my order number?

Where can I locate my order confirmation email?

How will I know if my order has been received?

Can I make changes or cancel my online order?

When will my order ship?

Can I check the order status from my account?

Where can I find my shipping confirmation email?

Orders

How can I track my order?

What are the shipping fees?

Can I ship an order to a P.O. box?

Can I ship an order to multiple addresses?

When will I be charged for my order?

When will my order be delivered?

Can I ship an order to a foreign country?

Which countries do your online stores ship to?

Billing & Shipping

ScentAir refund policy

How do I make a refund request?

What is your policy on lost or damaged orders?

What diffusers are available for residential use?

What is the difference between the Whisper PRO and Whisper HOME diffusers?

How do Whisper PRO and Whisper HOME diffusers work?

What do I need to get started with a Whisper PRO or Whisper HOME diffuser?

Does the diffuser come with the fragrance cartridge?

Which fragrance cartridges work with my Whisper PRO or Whisper HOME diffuser?

What size room can a Whisper PRO or Whisper HOME diffuser scent?

What warranty does the Whisper PRO come with?

What warranty does the Whisper HOME come with?

Can I get longer warranty coverage on my Whisper HOME?

What is the difference between the Whisper PRO and the Whisper HOME warranties?

Is my Whisper PRO diffuser covered by the extended 12-month warranty?

How do I make a warranty claim?

What is the voltage of the residential diffuser?

How big are the diffusers?

Do Whisper PRO and Whisper HOME diffusers require Wi-Fi to operate?

Are Whisper PRO and Whisper HOME diffusers noisy?

What makes ScentAir home diffusers different from essential oil diffusers?

Are Whisper PRO and Whisper HOME diffusers better than plug-ins or candles?

What cartridges fit the old ScentAir diffusers?

Where should I place my Whisper PRO or Whisper HOME diffuser for the best results?

Preparing Whisper diffusers for use

Applying rubber feet for optional horizontal use

Can I operate the diffuser manually?

How do I adjust the fan speed?

How do I adjust the LED lighting?

Diffuser set up

What can I control with the ScentAir app on my Whisper PRO or Whisper HOME diffuser?

Getting started

Adding a location & diffuser

Connecting your device

Wi-Fi vs. Bluetooth connections

Bluetooth setup

Wi-Fi setup

What is a Scent Event and how do I create a new one?

Diffuser programming & the ScentAir app

My diffuser won't connect to the app

My diffuser isn’t showing up in the app

My schedules aren’t running

Bluetooth connection keeps dropping

My schedules disappeared

I changed Wi-Fi at home/office, now my diffuser won’t connect

I’m not receiving app notifications

I’m getting weak scent or no fragrance output

I need to reset my diffuser

My diffuser won’t turn on

Pro tips

Diffuser troubleshooting

ScentAir Splash

Whisper MAX

ScentAir Direct

ScentAir Stream

Device troubleshooting and control

ScentAir business diffusers

Diffusers

How do I choose the right scent for my home?

Is there a subscription or auto-ship option for fragrance?

Why can't I smell my fragrance?

Do the cartridges have to be used with a diffuser?

Can I sample fragrances before choosing one?

What is the shelf life of a Whisper PRO or Whisper HOME fragrance cartridge?

How long do Whisper PRO and Whisper HOME fragrance cartridges last?

How do I replace a fragrance cartridge in Whisper PRO or Whisper HOME diffusers?

Are the cartridges refillable?

Can I return a fragrance cartridge if I don’t like it?

Cartridges

How to use ScentAir candles?

How are ScentAir candles made?

How long do the candles last?

What ingredients are used to make your candles?

Do I need a wix trimmer?

Where should I place my ScentAir candle?

What are your candle wicks made from?

Will the candles produce a lot of soot?

Candles

What is included in the ScentAir Infused Reed Starter kit?

How do Infused Reeds scent a space?

What is the benefit of Infused Reeds?

How many Infused Reeds should I use?

How long do the Infused Reeds last?

How long do the unused sealed Infused Reeds last?

Can I buy the infused Reeds separately?

Can I use an alternative vase?

Infused Reeds

Fragrances

How do I join and what are loyalty points?

How do I redeem my points?

Can I earn points when checking out as a guest?

How many points do I earn on purchases?

Will my points expire?

How can I earn even more points?

Can points be combined with other discount codes?

Can you make multiple reviews with pictures to earn more points?

Can I redeem my rewards for cash?

Can I use all my points at once?

When are birthday points awarded?

What if my birthday is within 30 days of submitting?

What happens to my earned points if I return my order?

If I redeem my points for money off my purchase but do not apply the code to purchase, where can I find this code?

How does the ScentAir referral program work?

Who is eligible to be a referral?

Where can customers share their referral link or code?

How many points are added to my account for referring a friend?

Is there a minimum amount my referred friend needs to spend to checkout?

Is there a limit to how many friends I can refer or the rewards I can earn?

What if my referral forgets to use my referral link?

How do I know when I've successfully referred someone?

Is there a way for me to track the status of my referrals?

Someone has bought something under my referral link, when and how do I receive my points?

Can the referred friend use the discount code in conjunction with other promotions?

When you are running a double points promotion, does it apply to refer a friend?

Refer a friend

What is the base tier?

What is the middle tier?

What is the top tier?

ScentAir rewards tiers

ScentAir Rewards & Loyalty Program

How promotions & discounts work

Coupons & discount codes

How do I apply a coupon code to my order?

Which products are excluded from promotional codes & discounts?

Exclusions

Promo Terms & Conditions

Where can I find my account number?

How can I make a payment for my invoice?

How do I track my open invoices?

Where can I locate the document that outlines the length of my contract agreement?

ScentAir diffuser warranty policyUpdated 20 days ago