What is your policy on lost or damaged orders?Updated 17 days ago

Lost packages

At ScentAir, we strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please get in touch with Customer Care within three (3) days of your purchase date for assistance via email, chat, or by calling (844) 690-8807 with your order number and any relevant details. We will work with you to submit a claim to the carrier used.

Damaged packages

We understand the disappointment of receiving a damaged package. Please report to Customer Care via email, chat or by calling (844) 690-8807 within three (3) business days of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.