Promotions and discounts, including free shipping offers, will be communicated on our website, through email, social media, and other direct marketing channels. In most cases, no action is required to receive a discount during a sale or promotion — e

Promotions and discounts, including free shipping offers, will be communicated on our website, through email, social media, and other direct marketing channels.&#xA0;In most cases, no action is required to receive a discount during a sale or promotion &#x2014; eligible discounts are automatically applied to your cart at checkout.&#xA0; <h2 id="applying-a-discount-code">Applying a Discount Code&#xA0;</h2>Occasionally we offer coupon codes. To redeem a coupon code, follow these steps:&#xA0;<ol><li style="font-size: 16px;">At the Checkout Page,enter your promotional code in the &quot;Apply Discount Code&quot; field and click the &quot;Apply Discount&quot; button.</li><li style="font-size: 16px;">The discount will be applied to all eligible items in your cart and are reflected in your Cart Subtotal Order Summary before checkout is completed.</li><li style="font-size: 16px;">Please note that only qualifying items will be reduced in price. Items excluded from the promotion will remain at their original price.</li></ol><h2 id> </h2><h2 id="code-not-working">Code Not Working?&#xA0;</h2>If your code is not applying correctly, please check the following:&#xA0;<ul><li style="font-size: 16px;">Ensure the code has been entered correctly with nospaces.</li><li style="font-size: 16px;">Confirm that the code has not expired.</li><li style="font-size: 16px;">Check that your cartcontains eligible full-price items.</li><li style="font-size: 16px;">Confirm that you do not have loyalty points already applied to the same order.</li><li style="font-size: 16px;">If your cart contains a bundle or sample set, please note that promotional codes do not apply to these products. If your cart contains only bundles or sample sets, the code will not apply. If your cart contains a mix of eligible and non-eligible items, the discount will only be applied to the eligible items.</li></ul>If you continue to experience issues, please contact our Customer Care team <a href="https://scentair.com/contact-us" target="_blank" rel="noreferrer noopener" class="fr-green">here</a>.&#xA0;

How promotions & discounts work

Promotions are valid for US customers only unless otherwise specified. Free standard shipping applies to orders over $100 within the contiguous United States only. A flat rate of $40 applies to orders shipped to Canada, Puerto Rico, Hawaii, and Alask

<h2 id="isPasted">Eligibility &amp; Geographic Restrictions</h2>Promotions are valid for US customers only unless otherwise specified. Free standard shipping applies to orders over $100 within the contiguous United States only. A flat rate of $40 applies to orders shipped to Canada, Puerto Rico, Hawaii, and Alaska. Offers are valid while supplies last. Prices as marked.&#xA0; <h2 id="eligible-items">Eligible Items&#xA0;</h2>Coupon and discount codes are valid on full-price, in-stock items currently available on our website only. Only one coupon or discount code may be applied per order. Offers are valid for one use per customer unless otherwise specified. Promotions are intended for personal use only and are limited to one use per customer unless otherwise stated.&#xA0; <h2 id="product-exclusions">Product Exclusions&#xA0;</h2>Discounts do not apply to taxes, shipping, handling charges, bundle products, specialty products including candles, infused reeds, autos, or sample packs. Promotional codes are not valid on bundle products or sample packs at any time, regardless of whether a promotional sale period is active. &#xA0;Discount codes are not valid during promotional sale periods unless otherwise stated. A promotional sale period is a limited-time sale event running for a specified number of days, during which certain products are already reduced in price.&#xA0; <h2 id="minimum-order-requirements">Minimum Order Requirements&#xA0;</h2>Some promotions require a minimum order value to qualify. Shipping charges and taxes do not count toward the qualifying order amount. Only the subtotal of eligible items will be considered when determining whether the minimum threshold has been met.&#xA0; <h2 id="how-to-apply-your-code">How to Apply Your Code&#xA0;</h2>Enter your promotional code in the &quot;Apply Discount Code&quot; field onat the Checkout Page, then click &quot;Apply Discount.&quot; The discount will be automatically applied and reflected in your Cart Subtotal before checkout is completed. Prices and applicable shipping charges will be adjusted accordingly.&#xA0; <h2 id="combining-offers">Combining Offers&#xA0;</h2>Promotional codes and ScentAir Rewards points cannot be combined on the same order. Only one form of discount, either a promotional code or ScentAir Rewards points, may be applied per transaction. &#xA0; <h2 id="loyalty-points">Loyalty Points&#xA0;</h2>ScentAir Rewards points may be redeemed on both full-price and discounted items, including during active promotional sale periods. ScentAir Rewards points are also valid on specialty products. ScentAir Rewards points hold no cash value and cannot be redeemed for cash. ScentAir Rewards points will expire after 6 months of earned date.&#xA0; <h2 id="code-validity--misuse">Code Validity &amp; Misuse&#xA0;</h2>Codes are non-transferable, have no cash value, and may not be resold, redeemed for cash, or redistributed. Codes obtained through unauthorized third-party sources will not be honored unless otherwise stated. ScentAir reserves the right to cancel or void any order where a code is suspected of having been misused, obtained fraudulently, or applied outside of its intended terms.&#xA0; <h2 id="prior-purchases">Prior Purchases&#xA0;</h2>No price adjustments will be made on prior purchases. Codes cannot be applied retroactively and are not valid on exchanges or reorders.&#xA0; <h2 id="expiration--modifications">Expiration &amp; Modifications&#xA0;</h2>All codes are subject to an expiration date as specified at the time of issue. Expired codes will not be honored under any circumstances. ScentAir reserves the right to modify, replace, suspend, or discontinue any promotion at any time without prior notice.&#xA0;ScentAir reserves the right to limit quantities and eligibility at its sole discretion. Void where prohibited by law. Additional restrictions may apply.&#xA0;

Coupons & discount codes

Make sure you are logged into your account or that you create a free online account. You must be logged in to use discount codes. In your Shopping Cart, locate the "Apply Discount Code" field.Enter your promotional code exactly as provided, ensuring

<ol><li style="font-size: 16px;">Make sure you are logged into your account or that you create a free online account. You must be logged in to use discount codes.&#xA0;</li><li style="font-size: 16px;">In your Shopping Cart, locate the &quot;Apply Discount Code&quot; field.</li><li style="font-size: 16px;">Enter your promotional code exactly as provided, ensuring there are no spaces before or after the code.</li><li style="font-size: 16px;">Click the &quot;Apply Discount&quot; button.</li><li style="font-size: 16px;">The discount will be automatically applied to all eligible items and reflected in your Order Summary on the right-hand side of the page.</li><li style="font-size: 16px;">Review your Order Total to confirm the discount has been applied before completing checkout.</li></ol>

How do I apply a coupon code to my order?

Not all products are eligible for promotional codes or discounts. Below is a full list of excluded products and categories. Bundled products are already offered at a combined value price and are therefore excluded from all promotional codes and disco

Not all products are eligible for promotional codes or discounts. Below is a full list of excluded products and categories.&#xA0;<h2 id="bundles">Bundles&#xA0;</h2>Bundled products are already offered at a combined value price and are therefore excluded from all promotional codes and discounts. Promotional codes will not apply to bundles at any time, including during sale periods.&#xA0;<h2 id="sample-packs">Sample Packs&#xA0;</h2>Sample sets are excluded from all promotional codes and discounts. If your cart contains only sample packs your code will not apply. If your cart contains a mix of sample sets and eligible items, the discount will apply to eligible items only.&#xA0;<h2 id="specialty-products">Specialty Products&#xA0;</h2>Specialty products are excluded from promotional codes and discounts. These products are not included in sale periods and are always sold at full price.&#xA0;<h2 id="sales--already-discounted-items">Sales &amp; Already-Discounted Items&#xA0;</h2>Promotional codes cannot be applied to items that are already discounted during a promotional sale period. A promotional sale period is a time-limited sale event during which selected products are already reduced in price. No additional discount can be applied on top of an existing markdown.<h2 id="shipping--taxes">Shipping &amp; Taxes&#xA0;</h2>Promotional codes and discounts do not apply to shipping charges, taxes, or handling fees. These costs are excluded from any minimum order thresholds required to qualify for a promotion.&#xA0;<h2 id="loyalty-points">Loyalty Points&#xA0;</h2>ScentAir Rewards points cannot be combined with promotional discount codes on the same order. Only one form of coupon code may be applied per transaction. ScentAir Rewards points can be used on the subtotal cart value during promotional sales and on full-price items including specialty products.

Which products are excluded from promotional codes & discounts?

ScentAir reserves the right to modify, replace, or cancel any offer at any time without notice. Offers are void where prohibited by law. Additional restrictions may apply. Available to US customers only, unless otherwise specified. While supplies las

<h2 id="isPasted">General</h2>ScentAir reserves the right to modify, replace, or cancel any offer at any time without notice. Offers are void where prohibited by law. Additional restrictions may apply. Available to US customers only, unless otherwise specified. While supplies last. Prices as marked.&quot;For full promotion details, please refer to the terms and conditions <a href="https://scentair.com/coupon-exclusions" class="fr-green">here</a>.&#xA0;<h2 id="shipping">Shipping</h2>Free Standard Shipping on Contiguous US orders over $100. A flat rate of $40 applies to orders shipped to Canada, Puerto Rico, Hawaii, and Alaska.&#xA0;<h2 id="offer-restrictions">Offer Restrictions</h2>Not valid with other offers, coupon codes, or loyalty redemptions. Only one discount per order. Cannot be applied to previous purchases or redeemed for cash.&#xA0;<h2 id="product-exclusions">Product Exclusions</h2>Discounts do not apply to taxes, shipping, handling charges, bundled products, specialty products including candles, infused reeds, autos, or sample packs.&#xA0;<h2 id="bundles-fragrance-products--free-product-offers">Bundles, Fragrance Products &amp; Free Product Offers</h2>Bundles, cartridges and all fragrance products, and free product offers cannot be refunded or exchanged.Learn more about our Refund Policy <a href="https://scentair.com/faqs?hcUrl=%252Fen-US%252Fscentair-refund-policy-428565" class="fr-green">here</a>.&#xA0;<h2 id="loyalty-rewards">Loyalty Rewards</h2>Loyalty rewards hold no cash value and cannot be redeemed for cash.

Exclusions

Welcome to ScentAir! When we're online, chat is the fastest way to reach us.

Please reach out to Customer Care here if you have any questions. We are happy to assist you with your Home scenting inquiries!

Customer Care can be reached Monday-Friday from 8AM-5PM EST

ScentAir US & Canada

Please see our terms of use outlined here.

Promo Terms & Conditions

Order & Payment

What does ScentAir do?

Where is ScentAir from and how long have they been in business?

Does ScentAir offer both home and business scenting solutions?

What do ScentAir customers say, and is ScentAir a reputable company?

What is scent marketing?

How does scent marketing work?

Why do businesses use scent marketing?

How does scent influence mood, memory and behavior?

What types of spaces benefit from scent marketing?

How is ScentAir different from other scent marketing companies?

Are ScentAir fragrances safe for people and pets?

How are ScentAir fragrances developed and tested for safety?

What sustainability practices does ScentAir follow?

How is professional scent diffusion different from candles or plug-ins?

About ScentAir

How can I find my order number?

Where can I locate my order confirmation email?

How will I know if my order has been received?

Can I make changes or cancel my online order?

When will my order ship?

Can I check the order status from my account?

Where can I find my shipping confirmation email?

Orders

How can I track my order?

What are the shipping fees?

Can I ship an order to a P.O. box?

Can I ship an order to multiple addresses?

When will I be charged for my order?

When will my order be delivered?

Can I ship an order to a foreign country?

Which countries do your online stores ship to?

Billing & Shipping

ScentAir refund policy

ScentAir diffuser warranty policy

How do I make a refund request?

What is your policy on lost or damaged orders?

Refunds & Exchanges

What diffusers are available for residential use?

What is the difference between the Whisper PRO and Whisper HOME diffusers?

How do Whisper PRO and Whisper HOME diffusers work?

What do I need to get started with a Whisper PRO or Whisper HOME diffuser?

Does the diffuser come with the fragrance cartridge?

Which fragrance cartridges work with my Whisper PRO or Whisper HOME diffuser?

What size room can a Whisper PRO or Whisper HOME diffuser scent?

What is the voltage of the residential diffuser?

How big are the diffusers?

Do Whisper PRO and Whisper HOME diffusers require Wi-Fi to operate?

Are Whisper PRO and Whisper HOME diffusers noisy?

What makes ScentAir home diffusers different from essential oil diffusers?

Are Whisper PRO and Whisper HOME diffusers better than plug-ins or candles?

What cartridges fit the old ScentAir diffusers?

Is there a subscription or auto-ship option for fragrance?

Where should I place my Whisper PRO or Whisper HOME diffuser for the best results?

Preparing Whisper diffusers for use

Applying rubber feet for optional horizontal use

Can I operate the diffuser manually?

How do I adjust the fan speed?

How do I adjust the LED lighting?

Diffuser set up

What can I control with the ScentAir app on my Whisper PRO or Whisper HOME diffuser?

Getting started

Adding a location & diffuser

Connecting your device

Wi-Fi vs. Bluetooth connections

Bluetooth setup

Wi-Fi setup

What is a Scent Event and how do I create a new one?

Diffuser programming & the ScentAir app

My diffuser won't connect to the app

My schedules aren’t running

Bluetooth connection keeps dropping

I’m getting weak scent or no fragrance output

My diffuser isn’t showing up in the app

My schedules disappeared

I changed Wi-Fi at home/office, now my diffuser won’t connect

I’m not receiving app notifications

The app is running slowly or freezing

My diffuser won’t turn on

I need to reset my diffuser

Pro tips

Diffuser troubleshooting

ScentAir Splash

Whisper MAX

ScentAir Direct

ScentAir Stream

Device troubleshooting and control

ScentAir business diffusers

Diffusers

How do I choose the right scent for my home?

Why can't I smell my fragrance?

Do the cartridges have to be used with a diffuser?

Can I sample fragrances before choosing one?

What is the shelf life of a Whisper PRO or Whisper HOME fragrance cartridge?

How long do Whisper PRO and Whisper HOME fragrance cartridges last?

How do I replace a fragrance cartridge in Whisper PRO or Whisper HOME diffusers?

Are the cartridges refillable?

Can I return a fragrance cartridge if I don’t like it?

Cartridges

How to use ScentAir candles?

How are ScentAir candles made?

How long do the candles last?

What ingredients are used to make your candles?

Do I need a wix trimmer?

Where should I place my ScentAir candle?

What are your candle wicks made from?

Will the candles produce a lot of soot?

Candles

What is included in the ScentAir Infused Reed Starter kit?

How do Infused Reeds scent a space?

What is the benefit of Infused Reeds?

How many Infused Reeds should I use?

How long do the Infused Reeds last?

How long do the unused sealed Infused Reeds last?

Can I buy the infused Reeds separately?

Can I use an alternative vase?

Infused Reeds

Fragrances

How do I join and what are loyalty points?

How do I redeem my points?

Can I earn points when checking out as a guest?

How many points do I earn on purchases?

Will my points expire?

How can I earn even more points?

Can points be combined with other discount codes?

Can you make multiple reviews with pictures to earn more points?

Can I redeem my rewards for cash?

Can I use all my points at once?

When are birthday points awarded?

What if my birthday is within 30 days of submitting?

What happens to my earned points if I return my order?

If I redeem my points for money off my purchase but do not apply the code to purchase, where can I find this code?

How does the ScentAir referral program work?

Who is eligible to be a referral?

Where can customers share their referral link or code?

How many points are added to my account for referring a friend?

Is there a minimum amount my referred friend needs to spend to checkout?

Is there a limit to how many friends I can refer or the rewards I can earn?

What if my referral forgets to use my referral link?

How do I know when I've successfully referred someone?

Is there a way for me to track the status of my referrals?

Someone has bought something under my referral link, when and how do I receive my points?

Can the referred friend use the discount code in conjunction with other promotions?

When you are running a promotional points period, does it apply to refer a friend?

Refer a friend

What is the base tier?

What is the middle tier?

What is the top tier?

ScentAir rewards tiers

ScentAir Rewards & Loyalty Program

Where can I find my account number?

How can I make a payment for my invoice?

How do I track my open invoices?

Where can I locate the document that outlines the length of my contract agreement?