Reviews
Reviews are real customer experiences and feedback, helping others discover how ScentAir enhances their space.
How do I leave a review?
Visit the product page of the item you purchased and click "Write a Review." You may also receive an email inviting you to review your recent purchase.
What should I include in my review?
Share your experience, including scent strength, longevity, and overall satisfaction. Detailed, honest reviews help others make informed decisions.
Do I need an account to leave a review?
No, but creating an account before leaving a review will earn you reward points that can be used for money off future purchases and you must be logged into your account to redeem rewards.
Can I upload photos or videos with my review?
Absolutely! Visuals help others see how you're using our products.
Can I leave reviews for multiple products?
Absolutely! We appreciate detailed feedback on each product you've tried.
Do I get rewarded for leaving reviews?
Yes! Loyalty members earn points for verified reviews.
How long does it take for my review to appear?
Reviews are typically published within 24-48 hours after moderation.
Can I leave a review if I didn’t purchase directly from your website?
Yes, you will still receive rewards points for your feedback.
What happens if my review doesn’t meet guidelines?
Reviews that don’t meet guidelines won’t be published, but you will still earn points.
Do you filter negative reviews?
No, we publish both positive and negative reviews as long as they meet our guidelines.
Why hasn’t my review been published?
If your review is still under moderation or flagged for violating guidelines, please contact our Customer Care Team.
What if I need help with a product I reviewed?
If you need assistance, please contact our Customer Care Team by filling out the form.