Reviews
Reviews are real customer experiences and feedback, helping others discover how ScentAir enhances their space.
How do I leave a review?
Visit the product page of the item you purchased and click "Write a Review." You will also receive an email inviting you to review your recent purchase.
What should I include in my review?
Share your experience, including scent strength, longevity and overall satisfaction. Detailed, honest reviews help others make informed decisions.
Do I need an account to leave a review?
No, but creating an account before leaving a review will earn you reward points that can be used to discount future purchases. Please note, you must be logged into your account to redeem loyalty points. Just use the easy slider tool at checkout to ap
Can I upload photos or videos with my review?
Absolutely! Visuals help others see how you're using our products and we would love to see the space you're scenting.
Can I leave reviews for multiple products?
Yes! We appreciate detailed, honest feedback on our products!
Do I get rewarded for leaving reviews?
Absolutely! Please ensure you're logged into the website when you write a review — not just the app — so the points can be added to your account and easily applied at checkout with our slider tool.
How long does it take for my review to appear?
Reviews are typically published within 24-48 hours after moderation.
Can I leave a review if I didn’t purchase directly from your website?
Yes, you will still receive rewards points for your feedback.
What happens if my review doesn’t meet guidelines?
Reviews that don’t meet guidelines won’t be published, but you will still earn points.
Do you filter negative reviews?
No, we publish both positive and negative reviews as long as they meet our guidelines.
Why hasn’t my review been published?
Your review may be under moderation or flagged for violating guidelines.
What if I need help with a product I reviewed?
If you need assistance, please contact our Customer Care team.