Wi-Fi vs. Bluetooth connectionsUpdated 4 days ago

Wi-Fi Connection

• Think of Wi-Fi as remote control from anywhere.
• With Wi-Fi, your diffuser is linked to the internet. That means you can check on it, change settings, or update schedules even if you’re away from home or the office.
• Perfect if you want full control when you’re not nearby.

Bluetooth Connection

• Think of Bluetooth as a local handshake.
• Bluetooth connects your phone directly to the diffuser when you’re in the same room (within about 30 feet).
• It’s quick, reliable, and doesn’t need internet—but you’ll only be able to control the diffuser when you’re close to it.

If your ScentAir diffuser is having trouble maintaining an internet connection, it's possible that your Wi-Fi is incompatible. 

The ScentAir Diffuser compatiblities:

Hidden networks: Compatible
MAC address authentication: Compatible

5Ghz: Not compatible
WIFI that requires you to enter a username (Captive Portal): Not compatible

WPA3: Not compatible

Please ensure that you're connected to a 2.4GHz network. If you can't locate this option, please contact your internet service provider to connect to a 2.4GHz WiFi network.