Pro tips to avoid common setup mistakesUpdated 4 days ago

Wi-Fi names & passwords are case sensitive

Example: OfficeNetwork is different from officenetwork. Double-check your capital letters and symbols.

Stick to standard characters

Avoid using emojis or unusual symbols in your Wi-Fi name or password, since some devices may not recognize them.

2.4 GHz Wi-Fi is required

Many smart devices (including ScentAir diffusers) connect only to 2.4 GHz networks rather than 5 GHz. If you see both, connect to the 2.4 GHz option. 5 GHz Wi-Fi networks are NOT compatible.

Keep your phone close to the diffuser during setup

Bluetooth and Wi-Fi setup both work best when your phone is within a few feet of the diffuser.

Reset if things don’t connect the first time

If setup stalls, unplug the diffuser for 10 seconds, then plug it back in and try again. This clears temporary connection hiccups.

Make sure your phone is connected to the same Wi-Fi network you want the diffuser to use

Some phones automatically switch between Wi-Fi and mobile data—turning off mobile data during setup can prevent issues.

One device at a time

When first pairing, avoid multiple people trying to connect their phones at once. Set up with one device, then share access if needed.

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